BLACKWOLF DESIGNS SHIPPING & DELIVERY POLICY

Last updated: 1 September 2026

Blackwolf Designs offers nationwide delivery across South Africa through The Courier Guy.

Shipping fees start from R150 and may increase depending on the size, weight and nature of the order.

Please read this Shipping & Delivery Policy before placing your order.

1. SHIPPING COSTS

Standard nationwide courier delivery starts from R150.

The final courier fee may vary depending on factors including:

• Parcel size;
• Parcel weight;
• Number of items ordered;
• Delivery destination;
• Packaging requirements; and
• Any special handling or delivery requirements.

Where an order exceeds the standard shipping size or weight, an additional courier charge may apply.

Where applicable, the shipping amount displayed or communicated to the customer before dispatch will reflect the delivery charge for that order.

2. ORDER PROCESSING & PRODUCTION TIMES

Many Blackwolf Designs products are custom-made, personalised, 3D printed or manufactured to order.

Production time is separate from courier delivery time.

Production times vary depending on the product, level of customisation, availability of materials and our current workload.

Any production or completion timeframe provided is an estimate unless expressly confirmed otherwise.

Once an order has been completed, inspected and packaged, it will be handed over to the courier.

3. DELIVERY TIMES

Delivery times begin once your completed order has been dispatched.

Delivery times vary depending on the destination and courier network. Major metropolitan areas will generally receive parcels sooner than regional, remote or outlying areas.

Any delivery timeframe provided by Blackwolf Designs or The Courier Guy is an estimate and cannot be guaranteed where delays are outside our reasonable control.

4. TRACKING

Where tracking is available, customers will receive tracking information once their order has been dispatched.

Customers are encouraged to monitor their tracking information and ensure that someone is available to receive the parcel where required.

5. DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information when placing an order.

This includes the correct:

• Recipient name;
• Street address;
• Suburb;
• City or town;
• Province;
• Postal code; and
• Contact number.

Blackwolf Designs will not be responsible for delays, failed deliveries or additional courier costs resulting from incorrect or incomplete information supplied by the customer.

If a parcel needs to be redirected or resent because incorrect delivery information was supplied, the customer may be responsible for the additional courier charge.

6. COURIER DELAYS

Once an order has been dispatched, delivery is performed by an independent courier service.

Blackwolf Designs cannot guarantee delivery dates and will not be responsible for reasonable delays caused by circumstances outside our control, including courier network delays, severe weather, road closures, strikes, public holidays, peak-season demand, remote locations or other unforeseen circumstances.

If a shipment experiences an unusual delay, customers may contact us and we will reasonably assist with investigating the shipment with the courier.

7. LOST PARCELS

If your tracking information indicates that a parcel may have been lost in transit, please contact Blackwolf Designs.

We will investigate the shipment with the courier.

Where a parcel is confirmed as lost, the matter will be handled in accordance with the applicable courier process and the customer’s rights under South African consumer law.

8. DAMAGED PARCELS

All Blackwolf Designs products are carefully inspected and packaged before dispatch.

If a parcel arrives damaged, customers should take clear photographs of:

• The external packaging;
• The courier label;
• Any visible damage to the parcel;
• The internal packaging; and
• The affected product.

Please retain the packaging until the matter has been resolved.

Contact Blackwolf Designs as soon as reasonably possible so that we can investigate the matter and, where appropriate, lodge a claim with the courier.

Our Return, Refund & Cancellation Policy will apply where a product itself is damaged or defective.

9. FAILED DELIVERIES

Customers are responsible for ensuring that someone is reasonably available to receive the parcel at the delivery address provided.

Where a delivery fails due to incorrect information, the recipient being unavailable after reasonable delivery attempts, or another circumstance attributable to the customer, additional courier charges may apply.

If the parcel is returned to Blackwolf Designs and needs to be sent again, the customer may be required to pay the applicable additional shipping fee before the parcel is resent.

10. COLLECTION

Collection may be available by prior arrangement with Blackwolf Designs.

Customers choosing collection must wait until Blackwolf Designs confirms that the order is completed and ready before arriving.

No courier fee applies to orders confirmed for collection.

11. SHIPPING OUTSIDE SOUTH AFRICA

Shipping fees starting from R150 apply to deliveries within South Africa only.

International shipping is not included in this rate.

Customers requiring international delivery should contact Blackwolf Designs before placing their order so that availability and shipping costs can be confirmed.

12. CONTACT US

For questions regarding shipping, delivery or tracking, please contact:

Blackwolf Designs

Email: info@blackwolfdesigns.co.za
Telephone / WhatsApp: 064 902 2430

When contacting us about an existing shipment, please provide your order details and tracking number where available.

Effective date: 1 September 2026