BLACKWOLF DESIGNS RETURN, REFUND & CANCELLATION POLICY

Last updated: 1 September 2026

At Blackwolf Designs, many of our products are custom-made, personalised, manufactured to order or produced specifically for a particular customer or vehicle.

We take pride in the quality and craftsmanship of our products and carefully inspect orders before collection or dispatch.

Please read this policy carefully before placing an order, as placing an order with Blackwolf Designs constitutes acceptance of this Return, Refund & Cancellation Policy, subject at all times to your rights under applicable South African law, including the Consumer Protection Act 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), where applicable.

1. CUSTOM, PERSONALISED & MADE-TO-ORDER PRODUCTS

Due to their nature, products that have been manufactured, printed, cut, engraved, customised or otherwise produced according to a customer’s specifications generally cannot be returned simply because the customer has changed their mind.

This includes, but is not limited to:

• Custom showplates;
• Gel badges, overlays and inlays;
• 3D-printed products;
• Vehicle-specific products;
• Custom stickers and vinyl;
• Personalised clothing or merchandise;
• Products featuring customer-selected colours, wording, logos or designs;
• Custom artwork and design work;
• Products manufactured according to measurements or specifications supplied by the customer; and
• Other personalised or made-to-order products.

Once production of a custom or personalised order has commenced, the order generally cannot be cancelled, changed, returned or refunded due to a change of mind, subject to any rights that cannot lawfully be excluded.

2. STANDARD / NON-CUSTOM PRODUCTS

For standard, non-customised products, any applicable return or cancellation rights will be dealt with in accordance with South African consumer law.

Nothing in this policy is intended to remove or limit a customer’s rights where those rights cannot legally be excluded.

3. ORDER CANCELLATIONS

If you wish to cancel an order, you must contact Blackwolf Designs as soon as possible.

Where production, printing, cutting, design work, 3D printing, customisation or other preparation has not yet commenced, we may be able to approve a cancellation.

Once work on a custom or made-to-order product has commenced, cancellation may no longer be possible.

Any approved cancellation may be subject to reasonable costs already incurred by Blackwolf Designs, where permitted by law.

4. CUSTOMER RESPONSIBILITY FOR ORDER DETAILS

Customers are responsible for checking that all information supplied to Blackwolf Designs is correct before approving or placing an order.

This includes:

• Vehicle make and model;
• Vehicle year or generation;
• Product dimensions;
• Measurements;
• Sizes;
• Colours;
• Finishes;
• Wording and spelling;
• Names and registration numbers;
• Logos;
• Artwork;
• Quantities;
• Delivery information; and
• Any other custom specifications.

Where Blackwolf Designs manufactures a product correctly according to the information, measurements, artwork or specifications supplied or approved by the customer, Blackwolf Designs will not be responsible for the product being unsuitable because the customer supplied incorrect information.

For example, if a customer supplies an incorrect measurement, vehicle model, wording or size and the product is correctly manufactured according to that information, this will not constitute a manufacturing defect.

5. DESIGN APPROVAL

Where Blackwolf Designs provides a digital proof, mock-up or design for customer approval, the customer is responsible for checking the entire design before approving it.

Approval confirms acceptance of elements including, where applicable:

• Spelling;
• Wording;
• Layout;
• Colours;
• Logo placement;
• Vehicle information;
• Dimensions; and
• Overall design.

Once a design has been approved and production has commenced, changes may incur additional charges or may not be possible.

An error visible in an approved design will generally not constitute a manufacturing defect where the finished product accurately matches the approved design.

6. COLOUR AND APPEARANCE

Customers acknowledge that colours displayed on phones, monitors and other digital screens may differ slightly from the appearance of the physical product.

Minor variations may also occur between batches of vinyl, resin, filament, printing materials and other manufacturing materials.

Reasonable colour or finish variations that do not materially affect the product’s intended use will not automatically constitute a defect.

7. 3D-PRINTED & HAND-FINISHED PRODUCTS

Certain Blackwolf Designs products are manufactured using 3D printing, resin application, vinyl work or other custom manufacturing processes.

Customers acknowledge that minor characteristics associated with these manufacturing methods may occur, including subtle layer lines, seams, surface variations or small cosmetic differences between products.

These characteristics do not necessarily constitute defects where they are normal to the manufacturing process and do not materially affect the product’s intended functionality or overall quality.

8. FAULTY OR DEFECTIVE PRODUCTS

Blackwolf Designs inspects products before collection or dispatch.

If you believe that you have received a defective, incorrectly manufactured or damaged product, please contact us as soon as reasonably possible and provide:

• Your order information;
• A description of the problem;
• Clear photographs and/or video showing the issue; and
• Any other information reasonably required to assess the product.

While we encourage customers to notify us within 48 hours of receiving an order so that delivery-related issues can be investigated quickly, this notification period does not override any statutory rights you may have under South African law.

Where a product is confirmed to be defective, the matter will be handled in accordance with applicable consumer legislation.

Where required by the CPA, customers may be entitled to an appropriate repair, replacement or refund, subject to the circumstances and applicable law.

9. DAMAGE DURING DELIVERY

Customers should inspect couriered packages as soon as reasonably possible after delivery.

If a parcel arrives visibly damaged, please photograph:

• The external packaging;
• The shipping label;
• Any damage to the packaging;
• The internal packaging; and
• The damaged product.

Please contact Blackwolf Designs promptly so that we can investigate the matter and, where appropriate, lodge a claim with the courier.

Do not discard damaged packaging until we advise you that it is no longer required.

10. INSTALLATION

Where installation is performed by Blackwolf Designs, customers should notify us of any installation-related concern as soon as reasonably possible.

Where a product is installed by the customer or another third party, Blackwolf Designs will not be responsible for damage caused by:

• Incorrect installation;
• Excessive force;
• Incorrect tools or methods;
• Failure to properly clean or prepare the installation surface;
• Modification of the product;
• Incorrect wiring;
• Incorrect fitment;
• Improper use of adhesives or chemicals; or
• Failure to follow installation instructions supplied by Blackwolf Designs.

A manufacturing defect remains subject to the customer’s applicable statutory rights.

11. DAMAGE, MISUSE & NORMAL WEAR

Returns, replacements or refunds will generally not be available for damage resulting from circumstances unrelated to a defect existing in the product, including:

• Accidents or impact;
• Improper installation;
• Misuse or abuse;
• Modification;
• Negligence;
• Normal wear and tear;
• Improper cleaning;
• Harsh or unsuitable chemicals;
• Excessive heat outside the product’s intended operating conditions; or
• Use of the product for a purpose for which it was not designed.

Nothing in this section excludes liability that Blackwolf Designs may not lawfully exclude.

12. REFLECTIVE, VINYL, RESIN & EXTERIOR PRODUCTS

The lifespan and appearance of automotive accessories, vinyl, resin products, badges, overlays, stickers and similar items may be affected by environmental and usage conditions.

These may include prolonged UV exposure, extreme temperatures, pressure washing, harsh chemicals, solvents, abrasive cleaning, improper surface preparation and incorrect installation.

Customers should follow any care and installation instructions supplied with the product.

13. SALE AND PROMOTIONAL ITEMS

Sale, launch-special, promotional or discounted pricing does not remove any statutory rights relating to defective goods.

However, a product will not ordinarily be considered defective merely because of a specific imperfection that was clearly disclosed to the customer before purchase and formed part of the reason for the reduced price, subject to applicable law.

14. RETURNS PROCESS

Do not return a product to Blackwolf Designs without contacting us first.

Where a return is approved or required, we will provide the applicable return instructions.

Products should, where reasonably possible, be returned with all relevant components and packaging.

Responsibility for return transportation costs will depend on the reason for the return and the customer’s rights under applicable law.

15. REFUNDS

Where a refund is legally required or otherwise approved by Blackwolf Designs, it will generally be processed using the original payment method where reasonably possible.

Processing times may vary depending on the bank, payment provider or payment method used.

Shipping, design, manufacturing or other costs may only be deducted where permitted by applicable law.

16. CHANGE OF MIND

Blackwolf Designs does not generally accept change-of-mind returns for customised, personalised or made-to-order products that have been produced specifically for the customer.

Please therefore ensure that you are satisfied with your order details before approving production.

Different rules may apply to certain non-customised online purchases under applicable South African legislation, and nothing in this policy limits rights that cannot lawfully be excluded.

17. OUR COMMITMENT

Blackwolf Designs stands behind the products we manufacture.

Our return policy is intended to protect both our customers and our business from unreasonable returns while ensuring that legitimate manufacturing defects, incorrect products and other legally protected consumer issues are dealt with fairly and in accordance with South African law.

18. CONTACT US

If you have a problem with an order or are unsure whether your product qualifies for a return, repair, replacement or refund, please contact us before returning the product.

Blackwolf Designs

Email: info@blackwolfdesigns.co.za
Telephone / WhatsApp: 064 902 2430

Please include your order details and photographs or videos of the issue where applicable.

Effective date: 1 September 2026